What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why was my account and forms disabled?

    Asked by Tee Wilson on July 27, 2016 at 05:41 PM
    Sorry I can't start a new thread because you guys have disabled my account. I notice in the answer above the reason why that might be.  On one of my forms we do request that the agent fill in their username and password for the various company platforms that we have. That is so they can have a record of what all their passwords are for each platform in one place. If we can't use JotForm to help our agents keep track of their information then we can delete that particular form. But I am hoping my account is reinstated as we were very much considering upgrading our plan with you guys. We really liked the ease of your service but we can't risk our account being suddenly deactivated without warning. 
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    JotForm Support

    Answered by KadeJM on July 27, 2016 at 05:55 PM

    I found your account "CBBMarketing" was indeed suspended for your form which you mentioned is asking for usernames and passwords so that is what violated our terms of usage because it is not allowed. 

    I have temporarily reactivated your account to allow you to fix it so to comply all you would need to do is remove those fields and then you can continue using your form and jotform account normally.

    Please be sure to correct it as soon as you can to avoid being suspended again in the future.