What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Need help getting hidden field to show up in email that is sent to our company

    Asked by Butler2016jform on July 27, 2016 at 05:49 PM

    Hi there, i've created numerous jot forms where I create a hidden field (for tagging / sorting through our email system) and it works great.  It doesn't show up on my web page, but then when the notification gets emailed to me, it does show up and also is there so it can be tracked / filtered by our email software.

    But I have at least one form (transportation application) that no matter what I do, it won't show up in the body of the email.  But, it WILL show up on the pdf attachment with no problem.

    The text that is at the bottom is #case:application.  You'll see it is NOT at the bottom of the email, but it does show up in the pdf version that is attached (I couldn't attach it to show you, sorry.)

    Can you please help me figure out what needs to be tweaked to make this happen?


    Thank you,

    :)Kimberly Pazaski

    employee at Butler Seattle

    My cell number is 541-350-6953

    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on July 27, 2016 at 10:54 PM

    The Clear Hidden Field Values was set to ON on your form https://www.jotformpro.com/form/41396144413956 . This must be the reason why hidden fields do not have values anymore once the form is submitted.

    You can correct this in your form Preferences / Advance settings.


    You can set the to OFF by using "Don't Clear" instead.

    When set to OFF, hidden fields with values will not be cleared anymore once form is submitted. So the email notice should also now contain values.

    Hope this help. Let us know if issue remains.


  • Profile Image

    Answered by r83rob on November 10, 2016 at 01:07 PM

    I have the same issue and this does not fix it:


  • Profile Image
    JotForm Support

    Answered by Nik_C on November 10, 2016 at 02:50 PM


    I opened a separate thread for you and we will attend it here shortly.

    Please open separate thread to avoid any possible confusion.

    Thank you!