What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is it saying my form is disabled?

    Asked by juliesfranklin on July 27, 2016 at 06:21 PM

    This is the link to the form I am trying to access.



    Page URL:

    form is disabled JotForm the form
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    JotForm Support Manager

    Answered by Jeanette on July 27, 2016 at 07:11 PM

    You created a form that request credit card critical information, which violates our Terms. That is the reason why our system suspended it automatically.

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    Answered by Julie Franklin  on July 28, 2016 at 01:38 AM

    Thanks for the lack of notice. The form i asked about did NOT ask for any credit card information, so confused on that. If you can get my account back up i can address the terms you are saying I am violating....the form I asked about did NOT ask for CC info.

    Please let me know status.


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    JotForm Support

    Answered by liyam on July 28, 2016 at 02:56 AM

    Thanks for your response, Julie.

    While it is true that the form you asked about is not asking for any credit card information, your other form is asking for such information and for this reason why your account was automatically suspended, not just the form. As your account is the one that is suspended, all your forms in your account are affected by it and are disabled.

    I hope this clarifies your concern.

    Now regarding your other form, may I recommend that the form or the fields in issue which caused your autosuspension be removed, this way, we can have your account reactivated.

    Feel free to get back to us if you have questions or concerns.


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    JotForm Support

    Answered by liyam on July 28, 2016 at 10:37 AM

    Hello Julie,

    For some reason your response did not appear to this thread.

    I have checked your account and I see that it is active now. You should now be able to make the necessary changes in your form.

    Please let us know if you have questions or you need assistance.


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    Answered by juliesfranklin on July 28, 2016 at 11:31 AM

    Thanks for getting me back up so quickly!  appreciate the responses