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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Notification from Jot inbox not sent to my email address

    Asked by syncrecy on July 27, 2016 at 08:41 PM

    Hello,

     

    Question regards to notifications not being sent by potential customers that have filled out the Jot form and I have their responses within the Jot inbox. Can you tell me was that some required to ensure this is back up and running. I'm not even able to forward from the Jot inbox

    Page URL:
    http://syncrecy.com/Syncrecy/Contact_Us.html

    inbox email sent responses hello and
  • Profile Image
    JotForm Support

    Answered by Kevin_G on July 28, 2016 at 12:29 AM

    The email address used on your form is currently in our bounce list, here is the reason: 

    Reason(s) : smtp;550 5.1.0  sender rejected. IB504

    I have removed it and you should receive emails now, I would suggest you to follow this guide in order to avoid bouncing: How-to-Prevent-Email-Bouncing-Related-Issues

    You can also check and remove your email from our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List

    If the issue still persists, please ask your email provider to white-list our IP addresses, here is the link with this info: Whitelisting-JotMails-IP-Addresses