-
Julie FranklinAsked on July 28, 2016 at 1:33 AM
I can't log in. My account is juliesfranklin@gmail.com . Not a phishing issue, can we get this resolved quickly.
Thank you..
email juliesfranklin@gmail.com or call me at 404 312 8099.
Earlier today before my account was locked out, I sent and inquiry abot ta form.. no response, and locked out of account. come one give me a little service here.
-
Chriistian Jotform SupportReplied on July 28, 2016 at 2:59 AM
Your juliesfranklin account was autosuspended by our phishing detector due to violation of jotform's terms. Please note that collecting credit card information is strictly prohibited on jotform. Your form titled Credit Card Authorization Form was found to violate this rule and as such your account was suspended.
To remove the suspension on your account, this form will need to be deleted from your account. Please confirm so we can proceed accordingly. Thank you.
-
Julie FranklinReplied on July 28, 2016 at 9:11 AM
Can suspension be lifted so I can remove that info from the form?
-
Julie FranklinReplied on July 28, 2016 at 9:11 AM
Can suspension be lifted so I can remove that info from the form?
-
Chriistian Jotform SupportReplied on July 28, 2016 at 10:17 AM
The guilty fields needed to be removed in order to reactivate your account. You should be able to access your forms now.