What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to solve out of space problem

    Asked by HKpianocomp on July 28, 2016 at 02:13 AM

    Hi ,

    I selected the free starter package. Right now it shows submission and upload space has exceeded the quota. If i delete some of the data, will it free out some space? If there is out of space, what is the consequence? Hope to hear from you soon. Your help is very much appreciated. Thanks

    regards

    Jean

    problem solve how JotForm uploads height png
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    JotForm Support

    Answered by BJoanna on July 28, 2016 at 03:30 AM

    Free accounts can receive up to 100 submissions each month and upload storage space for free accounts is 100 MB. Once you go over that limit your forms will be disabled. If you delete submission that will not reduce number of submissions that you received. But if you deleted submissions with uploaded files, upload storage space will be reduced. However please note that deleted submissions are permanently deleted from our servers and can no longer be restored. So if you decide to deleted your submissions I would suggest you do download them first to your computer.

    How to Download Form Submissions as Excel/CSV/PDF?

    I saw that you upgraded your account to Bronze plan. Now you account is in good shape, it is not out of space anymore. 

    With Bronze plan you can receive 1,000 submissions each month and upload storage space of your account is now 10 GB. 

    You can check your account usage on Usage page of your account. 

    Feel free to contact us if you have any other questions.