What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I reactivate my account

    Asked by Julie Franklin  on July 28, 2016 at 02:54 AM

    Please help me reactivate my account. Let me fix my forms since you cut me off with zero notice.


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    JotForm Support

    Answered by beril on July 28, 2016 at 04:54 AM

    My colleague answered your question at the following link:


    You don't allow collection of credit card numbers as this might act as a phishing form which is illegal. Please check our terms of use. 

    I've deleted those fields and reactivated your account back. if you want to collect payments via JotForm, you need to use our payment integrations.

    Please, check the guide below for more information:



    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.