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maleikeAsked on July 28, 2016 at 3:26 AM
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beril JotForm UI DeveloperReplied on July 28, 2016 at 5:04 AM
Could you please provide the direct link of the form that you're having an issue on your website? At that time, we can assist more properly.
We will wait for your response.
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maleikeReplied on July 28, 2016 at 5:57 AM
Hi,
thanks for your answer. Here is the direct link of the form
https://form.jotformeu.com/62032998528364
best regards Christian
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beril JotForm UI DeveloperReplied on July 28, 2016 at 7:18 AM
Hello Christian,
I found your website and checked it on my phone.=) I've encountered the same issue on my end.
To solve that issue, could you please inject the code below on your website?
<script src="https://form.jotform.me/static/feedback2.js?3.3.REV" type="text/javascript">
// get current width of the window
var parentWidth = window.innerWidth;
var parentHeight;
// check if the window size is less than 499, assuming that it means it is viewed on a mobile device
if(window.innerWidth <= 499) {
parentWidth = window.innerWidth; // if it's in mobile view assign the current width to this variable
parentHeight = window.innerHeight - (window.innerHeight * 0.1);
} else {
parentWidth = 700; // if it's viewed on a window larger thatn 499px then set the width to 500px
parentHeight = 500;
}
var JFL_62002097936354 = new JotformFeedback({
formId: '62002097936354',
base: 'https://form.jotform.me/',
windowTitle: '',
background: 'transperent',
fontColor: '#FFFFFF',
type: 'false',
height: parentHeight,
width: parentWidth,
openOnLoad: true
});
</script>
If this does not resolve the issue, please let us know and we will be glad to take another look.
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maleikeReplied on August 16, 2016 at 2:26 AM
Hello Beril,
thanks for your answer. Please excuse my late response. I was on vacation. We will test your code and I will come back to you soon.
Best regards
Christian
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beril JotForm UI DeveloperReplied on August 16, 2016 at 4:13 AM
Hello Christian,
I hope it will work properly.=) Please, test it on your side and let us know the result.
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maleikeReplied on August 19, 2016 at 9:42 AM
Hello Beril,
wehe have tested your Code but it does not work correctly. What can we do to resolve the issue?
Best regards
Christian
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KadeJMReplied on August 19, 2016 at 11:28 AM
Thank you for trying that and we do apologize about it not working.
I've tested this as well on my end where I am seeing the same problem and it is still cut off.
Please allow us some additional time to look into this some more and we'll try our best to find another feasible solution to update you with as soon as possible.
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maleikeReplied on August 22, 2016 at 1:46 AM
Hello KadeJM,
thanks for your answer. I hope you can find a solution. I'm looking forward to your feedback.
Best regards
Christian
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beril JotForm UI DeveloperReplied on August 22, 2016 at 3:14 AM
Hello Christian,
I realized that the code that I provided you has the wrong ID. Could you also re-embed the code as you see below:
<script src="https://form.jotform.me/static/feedback2.js?3.3.REV" type="text/javascript">
// get current width of the window
var parentWidth = window.innerWidth;
var parentHeight;
// check if the window size is less than 499, assuming that it means it is viewed on a mobile device
if(window.innerWidth <= 499) {
parentWidth = window.innerWidth; // if it's in mobile view assign the current width to this variable
parentHeight = window.innerHeight - (window.innerHeight * 0.1);
} else {
parentWidth = 700; // if it's viewed on a window larger thatn 499px then set the width to 500px
parentHeight = 500;
}
var JFL62032998528364 = new JotformFeedback({
formId: '62032998528364',
base: 'https://form.jotform.me/',
windowTitle: '',
background: 'transperent',
fontColor: '#FFFFFF',
type: 'false',
height: parentHeight,
width: parentWidth,
openOnLoad: true
});
</script>
I hope it will work at this time.
If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.
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maleikeReplied on September 9, 2016 at 9:31 AM
Hi, we have tested but the problem is not fixed. Now we get the following popup on our site. Whats wrong?
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maleikeReplied on September 9, 2016 at 9:34 AM
Please don't be surprised. On the live page this problem does not occur yet. First of all, we have integrated your code in our test system. but on this there is no access from outside
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Welvin Support Team LeadReplied on September 9, 2016 at 10:49 AM
Would you mind sharing us your test website? This way, we can check it from there. Our lightbox embed method is not yet responsive, but the codes given by my colleague should auto adjust your form on mobile devices.
Your website seems to be using a framework, is there no way you can use a different lightbox script which is responsive?
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maleikeReplied on September 12, 2016 at 2:19 AM
ok, here ist the adress from our test-site
http://madev.publicus.com/
Username: test
PW: test
so please take al look and give me a sign.
Many thanks
Christian
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Chriistian Jotform SupportReplied on September 12, 2016 at 4:33 AM
As per checking, the script that my colleague has given automatically opens the form lightbox upon load on a mobile screen size. However, it seems that you have not yet updated the form ID on the script so it shows a different form.The first script of my colleague has a wrong form ID in it. Can you try to re-embed the code using the code below with the correct form ID?
<script src="https://form.jotform.me/static/feedback2.js?3.3.REV" type="text/javascript">
// get current width of the window
var parentWidth = window.innerWidth;
var parentHeight;
// check if the window size is less than 499, assuming that it means it is viewed on a mobile device
if(window.innerWidth <= 499) {
parentWidth = window.innerWidth; // if it's in mobile view assign the current width to this variable
parentHeight = window.innerHeight - (window.innerHeight * 0.1);
} else {
parentWidth = 700; // if it's viewed on a window larger thatn 499px then set the width to 500px
parentHeight = 500;
}
var JFL62032998528364 = new JotformFeedback({
formId: '62032998528364',
base: 'https://form.jotform.me/',
windowTitle: '',
background: 'transperent',
fontColor: '#FFFFFF',
type: 'false',
height: parentHeight,
width: parentWidth,
openOnLoad: true
});
</script>
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maleikeReplied on September 16, 2016 at 2:41 AM
Hi, many thanks, now it works.
Best regards.
Christian
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maleikeReplied on September 20, 2016 at 3:21 AM
Hello, sorry we have tested it again. and it does NOT work. Actually automatically opens the form lightbox upon load on a mobile screen size. Please send me a script, that works. The Lightbox should open if user taps on the feedback Button.
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Chriistian Jotform SupportReplied on September 20, 2016 at 4:06 AM
Please replace the current code with the code below to make sure that the lightbox will only open if the user taps the feedback button.
<script src="https://form.jotform.me/static/feedback2.js?3.3.REV" type="text/javascript">
// get current width of the window
var parentWidth = window.innerWidth;
var parentHeight;
// check if the window size is less than 499, assuming that it means it is viewed on a mobile device
if(window.innerWidth <= 499) {
parentWidth = window.innerWidth; // if it's in mobile view assign the current width to this variable
parentHeight = window.innerHeight - (window.innerHeight * 0.1);
} else {
parentWidth = 700; // if it's viewed on a window larger thatn 499px then set the width to 500px
parentHeight = 500;
}
var JFL62032998528364 = new JotformFeedback({
formId: '62032998528364',
base: 'https://form.jotform.me/',
windowTitle: '',
background: 'transperent',
fontColor: '#FFFFFF',
type: 'false',
height: parentHeight,
width: parentWidth,
openOnLoad: false
});
</script>
If the issue persists, please let us know.
Regards. -
maleikeReplied on October 19, 2016 at 9:55 AM
Hello, we have inserted the script on our testsite under m.madev.publicus.com, but now the Feedback Button is not shown. Any ideas?
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KadeJMReplied on October 19, 2016 at 10:05 AM
I've attempted to take a look at this again for you but, it seems your testsite is hidden since I am unable to access it to check on this problem further.
Are you able to make it live for us to investigate this more?
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maleikeReplied on October 21, 2016 at 2:51 AM
username: test
pw: test
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Chriistian Jotform SupportReplied on October 21, 2016 at 4:49 AM
I checked the site (http://m.madev.publicus.com/) on an iPhone 6 emulator and I was able to see the issue. The feedback button is not displayed on iPhone but on the website button is displayed on left.
Mobile:
Website:
Can you try the following script and see if the feedback button will show on iPhone mobile?
<script src="https://form.jotform.com/static/feedback2.js?3.3.REV" type="text/javascript">
// get current width of the window
var parentWidth = window.innerWidth;
var parentHeight;
// check if the window size is less than 499, assuming that it means it is viewed on a mobile device
if(window.innerWidth <= 499) {
parentWidth = window.innerWidth; // if it's in mobile view assign the current width to this variable
parentHeight = window.innerHeight - (window.innerHeight * 0.1);
} else {
parentWidth = 700; // if it's viewed on a window larger thatn 499px then set the width to 500px
parentHeight = 500;
}
new JotformFeedback({ formId: "62032998528364", buttonText: "Ihr Feedback", base: "https://form.jotformeu.com/", background: "#00adef", fontColor: "#ffffff", buttonSide: "left", buttonAlign: "top", type: 2, width: parentWidth, height: parentHeight });
</script>