- marksloaneAsked on July 28, 2016 at 03:45 AM
- JotForm SupportChriistianAnswered on July 28, 2016 at 05:11 AM
Are you referring to the sender email used for your form's autoresponder? I see you are currently using firstname.lastname@example.org as the sender email. To change the sender email into your own email address, please follow this guide: How to Add a Custom Sender Address to an Email Alert.
If you need further assistance, please let us know.
- marksloaneAnswered on July 28, 2016 at 06:45 AMHi, thanks, ok that is fine, however i got an email from a customer to my personal email which is email@example.com, if this email is attached to some form of auto response i need to remove it, can you see for me please?
- JotForm SupportChriistianAnswered on July 28, 2016 at 08:18 AM
I checked your forms (http://www.jotformpro.com/form/32834914554964 and http://www.jotformeu.com/form/21051917820346) and both forms uses firstname.lastname@example.org as sender email and no reply-to email is set in the autoresponder email.
But please note that your form's notification email is being sent to your email email@example.com and the Reply-To setting of the email is set to your customer's email address.