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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hi guys, I need to change the email address that I use to send on the auto reply emails. How do I do this please?

    Asked by marksloane on July 28, 2016 at 03:45 AM
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    JotForm Support

    Answered by Chriistian on July 28, 2016 at 05:11 AM

    Are you referring to the sender email used for your form's autoresponder? I see you are currently using noreply@jotform.com as the sender email. To change the sender email into your own email address, please follow this guide: How to Add a Custom Sender Address to an Email Alert.

    If you need further assistance, please let us know.

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    Answered by marksloane on July 28, 2016 at 06:45 AM
    Hi, thanks, ok that is fine, however i got an email from a customer to my personal email which is marksloane19681999@yahoo.co.uk, if this email is attached to some form of auto response i need to remove it, can you see for me please?

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    JotForm Support

    Answered by Chriistian on July 28, 2016 at 08:18 AM

    I checked your forms (http://www.jotformpro.com/form/32834914554964 and http://www.jotformeu.com/form/21051917820346)  and both forms uses noreply@jotform.com as sender email and no reply-to email is set in the autoresponder email.

    But please note that your form's notification email is being sent to your email marksloane19681999@yahoo.co.uk and the Reply-To setting of the email is set to your customer's email address.