What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Are you referring to the sender email used for your form's autoresponder? I see you are currently using email@example.com as the sender email. To change the sender email into your own email address, please follow this guide: How to Add a Custom Sender Address to an Email Alert.
If you need further assistance, please let us know.
Hi, thanks, ok that is fine, however i got an email from a customer to my personal email which is firstname.lastname@example.org, if this email is attached to some form of auto response i need to remove it, can you see for me please?
I checked your forms (http://www.jotformpro.com/form/32834914554964 and http://www.jotformeu.com/form/21051917820346) and both forms uses email@example.com as sender email and no reply-to email is set in the autoresponder email.
But please note that your form's notification email is being sent to your email firstname.lastname@example.org and the Reply-To setting of the email is set to your customer's email address.