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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Retrieving disappeared replies

    Asked by VenusChoi on July 28, 2016 at 04:57 AM

    I've contacted you before for the missing replies in the three forms named as follows. Your answer stated that the replies last year are still there. However, I cannot view them and can only see "0 replies" listed on the forms.

    「多元•互動•和諧——雲南民族文化學習考察之旅2015」報名表 (https://form.jotform.me/52182902360449) - "0 replies"

    「川流不息•古蜀文明—— 川藏九寨文化考察之旅2015」報名表格 (https://form.jotform.me/51231923016444) - "0 replies"

    「大漠孤煙直——絲路敦煌古道行」2016報名表格 (https://form.jotform.me/53248532116451) - "189 replies"

    All the replies in the first two forms cannot be found, and only some of the replies could be found in the last one. Please follow up this issue soon and retrieve the data addressed, as it is extremely important to me.

    As a regular user, this situation is frustrating. If the data cannot be retrieved and the situation continues, I will consider moving all my forms and using services other than JotForm. Thank you for your attention.

    Best regards,

    Mr. Liu


  • Profile Image
    JotForm Support

    Answered by Chriistian on July 28, 2016 at 07:12 AM

    I checked your first form (https://form.jotform.me/52182902360449) and I was able to see that the displayed submission count in My Forms page is 0.

    However, when you view the submission page of the form, the submission count is 175. 


    I have now fixed the submission count of the form http://www.jotform.me/form/52182902360449 and it now show the correct number.


    This is also the case for your second form: http://www.jotform.me/form/51231923016444 and third form: http://www.jotform.me/form/53248532116451. They show incorrect number of submissions. I have also fixed the submission count of your second and third form.

    You can view the submission data of your form by accessing it through the submission page. You can check this guide to know how access your form submission page: How to View Form Submissions.


    Do let us know if you need further assistance.