What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I don't have a question - I want to complain about the EU service outage yesterday that meant that my users couldn't submit forms all day.

    Asked by aoibheannbiafi on July 28, 2016 at 05:13 AM

    Yesterday was the closing date for the form I have up on Jotform; the outage meant that our users couldn't submit, that our staff were hassled with phone calls about why the form wasn't working, and that we have had to extend the closing date, which is not ideal. 

    An email informing customers that their form isn't working would be both sensible and polite; failing to let customers know there is a problem with their account when these things can be time-sensitive is not exactly best practice. 

    Customers expect better from paid-for services.

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    JotForm Support

    Answered by Chriistian on July 28, 2016 at 06:50 AM

    We do apologize for the inconvenience this has caused you. We encountered a server problem on our EU server which caused the issue. As this was a major issue, fixing the problem was our top priority. Sorry if we have failed to inform you regarding this.