Someone is trying to submit a form but is getting an error

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    Asked on July 28, 2016 at 06:18 AM

    Hi Jotform Support Team,

    I have received the email like that from the person to who i sent the link to fill in the form. What can i do to resolve this problem?


    I have an issue sending this document to you.  This is probably what happened the first time, as I was sure that I had completed and returned it previously.

    Cette page ne peut pas s’afficher

    Activez TLS 1.0, TLS 1.1 et TLS 1.2 dans Paramètres avancés, puis essayez de vous reconnecter au site . Si cette erreur persiste, il est possible que ce site utilise un protocole non pris en charge ou une suite cryptographique telle que RC4 (lien pour plus de détails), qui n’est pas considérée comme sécurisée. Contactez votre administrateur de site.


    Modifier les paramètres



    Thank you in advance for your help,



  • Profile Image
    Answered on July 28, 2016 at 09:10 AM

    Hello Gosia,

    This issue appears to be widely known in IE 11 browsers. The fastest solution for that is to tell the user to change to a different browser such as Chrome or Firefox. 

    Or You can tell the user to go to his browser's Settings > Advanced settings. Then check SSL 2.0 and SSL 3.0 and then enable TLS 1.0, TLS 1.1, and TLS 1.2.

    Please let us know if you have questions.