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    CNAME record can be set only for a subdomain, and not for the entire domain

    Asked by sofiman on July 28, 2016 at 06:35 AM



    I've been trying to setup the custom url for my form.. I added CNAME for the record www

    as I want the form to be displayed on the main domain NOT a subdomain.

    Now when I try to enter the domain with the form tag its not working


    any idea?


    Any idea?

    Page URL:

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    Answered by Boris on July 28, 2016 at 09:13 AM

    I believe you are talking about setting up a "custom domain" for your forms, as described in the following guide:


    What we refer to as "custom URL" is something else - it is for changing the "path" of the form, as described in this guide instead:


    CNAME records can not be used to redirect the domain itself, they can only be used for subdomains. You may want to look for technical discussions about this limitation on the Internet, such as in the following web page:


    This means that you can only redirect a subdomain of your site to ours, and this is why your links with www.jouki.net will be working correctly:



    Please let us know should you need further clarifications or assistance. Thank you.