I have recently put my form on my new website and it is working but not reaching my email address

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    Phillipx
    Asked on July 28, 2016 at 09:11 AM

    I have recently put my form on my new website and it is working but not reaching my email address.

    I have also tried the test submission for emails and these aren't going through either, i have checked on my mailgun account but they aren't going that far.

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    BDAVID
    Answered on July 28, 2016 at 11:28 AM

    Did you check the spam folder? In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

    Here are our domain names:

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

    Let us know if you need more help.