What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can the user go back to the form if they do not complete it?

    Asked by MOLSouth on July 28, 2016 at 12:06 PM

    Can someone start a jotform on our website, and, if they do not complete it get back to it? If so, how do we tell them to do that?

    save continue save form continue form not completed resume form
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    JotForm Support

    Answered by John_Benson on July 28, 2016 at 02:34 PM

    You can enable the Auto Fill feature in the Preferences menu. This will automatically save the field values locally in the browser local storage.  It will be in the local storage until the form is submitted. Please take note though that the user must use the same browser. Here's a guide:

    1. In the Form Builder, click the Preferences button.

    2. Go to Advanced tab and enable the Continue Forms Later.

    Complete guide: How-to-Enable-Auto-Fill-Feature

    You can also use the Save and Continue Later function here in JotForm. Please take note that this method requires 2 forms and a page break Tool.

    Hope this helps. Let us know if you need any help. Thank you.