What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Download Submissions as PDF: Showing "Downloading submissions failed", PDF files are not downloading.

    Asked by ramjackmarketing on July 28, 2016 at 12:10 PM

    When we try to download the submissions for a form as PDF, after much processing, this error appears:

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    JotForm Support

    Answered by Kevin_G on July 28, 2016 at 12:30 PM

    I tested your form and tried to download the submissions as PDF, I was unable to download the file the first time I tested, but now it is showing the same as your screenshot.

    I will forward this thread to our second level and we will let you know as soon as we get news about it.


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    Answered by centerforentrepreneurship on October 11, 2016 at 02:12 PM

    Same problem on a form of mine: Downloading submissions between 0 and 20 failed.
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    JotForm Support

    Answered by Kevin_G on October 11, 2016 at 03:41 PM


    In order to properly assist you I have moved your comment to another thread, it can be found here: https://www.jotform.com/answers/957468 

    We will assist you on that thread as soon as possible.