What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why my account is not showing the new UI?

    Asked by giannina on July 28, 2016 at 12:50 PM

    hi there, it seems my account doesn't have the nice new interface of jotform that i use with my other account. why is this? i still upload everything manually etc

    Screenshot
    My Account JotForm use other account
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    JotForm Support

    Answered by Kevin_G on July 28, 2016 at 03:06 PM

    Are you referring to the new UI on payment wizards? 

    This is not applied to all of our users at the same time, it is a process where some users get this new interface, but it will soon be applied on your account.

    You can also try logging in using another computer, maybe it is loading the old data still, and this could be why you're not getting the new UI.

    Please let us know how it goes.