Replying to sender: Can I reply straight to their email rather then to jotform?

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    vivacazeaux
    Asked on November 12, 2010 at 05:01 AM

    Once someone has filled in a form and sent it to my email. Can I reply straight to their email rather then to jotform? I get a huge amount of emails and it would be very time consuming to copy and paste each individual email address to send a reply to sender.

    Any advice?

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    aytekin
    Answered on November 12, 2010 at 06:59 AM

    Yes, you can. To change reply-to email address on a form, open your form on the Form Builder and then:
    1. Click on "Setup and Share" tab,
    2. Click on "Email Alerts",
    3. Select "Notification",
    4. Click on "Reply-to and Recipient Settings",
    5. Change "Sender E-mail" at top.

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    aytekin
    Answered on February 25, 2011 at 12:19 PM

    I checked your contact form. Both your notification and auto-responder emails are setup properly. You should get the email address of the person who submitted the form when reply to the notification email.

    I think you replied to the auto-responder email address. That's supposed to send the reply to the owner of the site.