- leeanndumasAsked on July 28, 2016 at 01:41 PM
I have email notification set-up for a form that has been working correctly for a year and now one of the recipients is not receiving it. I have deleted her name and re-added it. I deleted the notification email and started over. She has checked her spam and junk folders. The IT department here is trying to find an answer. I tried looking at the question submitted by another user above, but when I click on View Answer it just takes me back to My Forms.
This is a re-post of a comment on Explanation of Email Notification and Autoresponder Settings
- JotForm SupportBDAVIDAnswered on July 28, 2016 at 03:39 PM
What is the form and email address where notifications are not being received?
You may check if the recipient is in bounce list, here is how: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
Also, you can try white-listing or domain names and IP addresses within that email: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
Let us know if you need more help, we will be glad to assist you.