What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have email notification set-up for a form that has been working corre

    Asked by leeanndumas on July 28, 2016 at 01:41 PM

    I have email notification set-up for a form that has been working correctly for a year and now one of the recipients is not receiving it. I have deleted her name and re-added it. I deleted the notification email and started over. She has checked her spam and junk folders. The IT department here is trying to find an answer. I tried looking at the question submitted by another user above, but when I click on View Answer it just takes me back to My Forms.



    This is a re-post of a comment on Explanation of Email Notification and Autoresponder Settings

    My Forms email notification name find
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    JotForm Support

    Answered by BDAVID on July 28, 2016 at 03:39 PM

    What is the form and email address where notifications are not being received?

    You may check if the recipient is in bounce list, here is how: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Also, you can try white-listing or domain names and IP addresses within that email: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Let us know if you need more help, we will be glad to assist you.