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I have email notification set-up for a form that has been working correAsked by leeanndumas on July 28, 2016 at 01:41 PM
I have email notification set-up for a form that has been working correctly for a year and now one of the recipients is not receiving it. I have deleted her name and re-added it. I deleted the notification email and started over. She has checked her spam and junk folders. The IT department here is trying to find an answer. I tried looking at the question submitted by another user above, but when I click on View Answer it just takes me back to My Forms.
This is a re-post of a comment on Explanation of Email Notification and Autoresponder Settings
What is the form and email address where notifications are not being received?
You may check if the recipient is in bounce list, here is how: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
Also, you can try white-listing or domain names and IP addresses within that email: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
Let us know if you need more help, we will be glad to assist you.