I have email notification set-up for a form that has been working corre

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    leeanndumas
    Asked on July 28, 2016 at 01:41 PM

    I have email notification set-up for a form that has been working correctly for a year and now one of the recipients is not receiving it. I have deleted her name and re-added it. I deleted the notification email and started over. She has checked her spam and junk folders. The IT department here is trying to find an answer. I tried looking at the question submitted by another user above, but when I click on View Answer it just takes me back to My Forms.



    This is a re-post of a comment on Explanation of Email Notification and Autoresponder Settings

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    BDAVID
    Answered on July 28, 2016 at 03:39 PM

    What is the form and email address where notifications are not being received?

    You may check if the recipient is in bounce list, here is how: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Also, you can try white-listing or domain names and IP addresses within that email: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Let us know if you need more help, we will be glad to assist you.