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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Some submitted info unrelated to Credit Card number replaced with ###

    Asked by nitetraincoach on July 28, 2016 at 01:48 PM
    Answers are popping up as ### now too. Need help asap please.
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    JotForm Support

    Answered by Kevin_G on July 28, 2016 at 02:12 PM

    I checked  this form http://www.jotform.us/form/52806028099157 and I can see the issue, I would like to let you know that we're replacing Credit Card info in this way since it goes against our terms. 

    However, I can see the info that was replaced with "###" on your submissions is not related to Credit Card, we also experienced an issue with this functionality were this occurred, it should be fixed now and new submissions are not presenting this bug anymore, but I will forward this thread to our second level in order to know if would be possible to recover the corrupted data, we will let you know as soon as we get news regarding this. 


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    Chief Technology Officer

    Answered by eee on August 01, 2016 at 09:48 AM


    Problem has been fixed,

    Kindest Regards,

    - Ertugrul.

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    Answered by lifeimagineers on May 16, 2017 at 09:45 AM

    Problem has NOT been fixed                        


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    JotForm Support

    Answered by ashwin_d on May 16, 2017 at 11:12 AM

    Hello lifeimagineers,

    This is a very old thread. I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread:  https://www.jotform.com/answers/1145955

    Thank you!