I cant access to my account, there´s a message that says my account was suspended. Please your support in order to activate it againt.

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    Leoncio Cervantes
    Asked on April 02, 2012 at 07:08 PM
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    idarktech
    Answered on April 02, 2012 at 07:35 PM

    Hi Leoncio,

    There are few accounts under your IP Address, may we know which one of these you are referring to? Thanks.

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    Megacable
    Answered on April 03, 2012 at 12:16 PM

    im refering to soporteweb@megacable.com.mx, thanks also my ip has been banned (200.52.193.94). (Ref. 1006) why is this?

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    liyam
    Answered on April 03, 2012 at 01:33 PM

    I noticed that the email is associated to a guest account.  Although I see now that you are logged in as Megacable.  And both accounts (guest and megacable) are actually active. 

    Now, with regarding the IP address that you have shared, I noticed that one is suspended (megacableweb).  I have now reactivated it.  Can you check if your IP is still suspended?

    Thanks.

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    Megacable
    Answered on April 03, 2012 at 02:58 PM

    Thanks a lot, everything is going great.
    ---------------------------------------------------
    Leoncio Cervantes Alberdi
    Disedor Web / Contenidos en lea
    Megacable Comunicaciones
    jocervantes@megacable.com.mx
    De: JotForm Support Forum
    Responder a:
    Fecha: Tue, 3 Apr 2012 13:33:00 -0400
    Para: "Contenidos N. Lea"
    Asunto: Re: I cant access to my account, theres a message that says my
    account was suspended. Please your support in order to activate it againt.

    New response received




    A new response has been received:




    Answered by liyam


    I noticed that the email is associated to a guest account. Although I see
    now that you are logged in as Megacable. And both accounts (guest and
    megacable) are actually active.
    Now, with regarding the IP address that you have shared, I noticed that one
    is suspended (megacableweb). I have now reactivated it. Can you check if
    your IP is still suspended?
    Thanks.




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    pinoytech
    Answered on April 03, 2012 at 05:07 PM

    Your welcome!

    If you need further assistance, feel free to contact us anytime.

    Thank you for using JotForm!