- SPUCNFAsked on July 28, 2016 at 01:59 PM
Our Guest Apartment forms are not forwarding to our email (firstname.lastname@example.org).
- JotForm SupportKevin_GAnswered on July 28, 2016 at 04:05 PM
I checked your email address and I can see it is currently in our bounce list, the reason is shown below:
Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP
I have removed it and you should receive emails now.
I would suggest you to take look to our guide about How-to-Prevent-Email-Bouncing-Related-Issues so you can check your email notifications and avoid bouncing.
Also, if the issue still persists, please ask your email provider to white-list our IP addresses, here is the link where you will find this info: Whitelisting-JotMails-IP-Addresses