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    Email Notifications: Submitted forms not forwarding

    Asked by SPUCNF on July 28, 2016 at 01:59 PM


    Our Guest Apartment forms are not forwarding to our email (conferenceservices@spu.edu). 

    Please help!


    Thank you,

    Tiffany Shelton

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    JotForm Support

    Answered by Kevin_G on July 28, 2016 at 04:05 PM

    I checked your email address and I can see it is currently in our bounce list, the reason is shown below: 

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    I have removed it and you should receive emails now. 

    I would suggest you to take  look to our guide about How-to-Prevent-Email-Bouncing-Related-Issues so you can check your email notifications and avoid bouncing. 

    Also, if the issue still persists, please ask your email provider to white-list our IP addresses, here is the link where you will find this info: Whitelisting-JotMails-IP-Addresses