What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Notifications: Submitted forms not forwarding

    Asked by SPUCNF on July 28, 2016 at 01:59 PM

    Hello!

    Our Guest Apartment forms are not forwarding to our email (conferenceservices@spu.edu). 

    Please help!

     

    Thank you,

    Tiffany Shelton

    submitted forms forwarding not forwarding hello email href mailto
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    JotForm Support

    Answered by Kevin_G on July 28, 2016 at 04:05 PM

    I checked your email address and I can see it is currently in our bounce list, the reason is shown below: 

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    I have removed it and you should receive emails now. 

    I would suggest you to take  look to our guide about How-to-Prevent-Email-Bouncing-Related-Issues so you can check your email notifications and avoid bouncing. 

    Also, if the issue still persists, please ask your email provider to white-list our IP addresses, here is the link where you will find this info: Whitelisting-JotMails-IP-Addresses