I am not getting notifications when a form is submitted.

  • Profile Image
    seeweed
    Asked on July 28, 2016 at 02:47 PM
  • Profile Image
    Jim_R
    Answered on July 28, 2016 at 04:41 PM

    Hi, I checked your mail logs and confirmed emails are being delivered to the recipient you have set (j***z@smash***sat.com) on the most recent form you used.

    If you're not seeing them, please check your mailbox's Spam/Junk/Trash folders. It would also help if you could check your email directly from your webmail and not from an email client (e.g. Outlook, Thunderbird).

    Lastly, if you're having issues with a different form/email, we can better assist you if you could give us the Form ID/URL and the email address in question.

  • Profile Image
    seeweed
    Answered on July 28, 2016 at 05:45 PM
    Hi Jim,
    I found the problem; it’s working now!
    Thanks!
    John
    ...