What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not getting notifications when a form is submitted.

    Asked by seeweed on July 28, 2016 at 02:47 PM
    email notifications submissions not receiving
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    JotForm Support

    Answered by Jim_R on July 28, 2016 at 04:41 PM

    Hi, I checked your mail logs and confirmed emails are being delivered to the recipient you have set (j***z@smash***sat.com) on the most recent form you used.

    If you're not seeing them, please check your mailbox's Spam/Junk/Trash folders. It would also help if you could check your email directly from your webmail and not from an email client (e.g. Outlook, Thunderbird).

    Lastly, if you're having issues with a different form/email, we can better assist you if you could give us the Form ID/URL and the email address in question.

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    Answered by seeweed on July 28, 2016 at 05:45 PM
    Hi Jim,
    I found the problem; it’s working now!
    Thanks!
    John
    ...