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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Authorize.Net Integration: Receiving sporadic duplicate payment errors

    Asked by kehillatisrael on July 28, 2016 at 04:27 PM

    Several people have gotten the attached message when trying to complete our form.  It's not happening every time and one parent who got this had no issue completing the form for a different child.

    Page URL:
    https://form.jotform.com/61125049598966

    Screenshot
    authorize.net duplicate payment duplicate
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    JotForm Support

    Answered by Mike on July 28, 2016 at 06:29 PM

    Please try adding a 'Unique ID' field to the form and then specify it as an 'Invoice Number Field' via Authorize.Net field properties.

    Here is a quick animation:

    It will indicate on the Authorize.Net side that transactions are not duplicates.

    If you need any further assistance, please let us know.