Preview function not working/ Themes/Templates not working

  • Profile Image
    Asked on July 28, 2016 at 04:46 PM

    When I try to preview my new form, I get a "Form not found error" and its says "This form is in restore mode, please try again later" The whole site is not really working. I get a blank tan colored page if I try to click on design or themes. 

  • Profile Image
    Answered on July 28, 2016 at 06:36 PM

    It looks like that you have not logged in to your JotForm account for a long time. Since the account status was changed to Dormant, the forms are not displaying now. Please allow some time to sync the database to restore your JotForms in the account. 

    Please check after sometime and let us know if the issue still persists. We will be happy to assist you further.