What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Preview function not working/ Themes/Templates not working

    Asked by tesssweet on July 28, 2016 at 04:46 PM

    When I try to preview my new form, I get a "Form not found error" and its says "This form is in restore mode, please try again later" The whole site is not really working. I get a blank tan colored page if I try to click on design or themes. 

    Page URL:
    https://www.jotform.com//?formID=62096408777164

    Screenshot
    preview new form site and
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    JotForm Support

    Answered by Kiran on July 28, 2016 at 06:36 PM

    It looks like that you have not logged in to your JotForm account for a long time. Since the account status was changed to Dormant, the forms are not displaying now. Please allow some time to sync the database to restore your JotForms in the account. 

    Please check after sometime and let us know if the issue still persists. We will be happy to assist you further.