What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to reset Data limits?

    Asked by dorniquej on July 28, 2016 at 05:15 PM

    I'm using the Starter package but its stating i have used more than 100mb.  Since I'm having my data sent to Google Drive how can I download what's in Jotform so that we can reset the data and allow people to submit again?

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    JotForm Support

    Answered by Kiran on July 28, 2016 at 07:20 PM

    You may download the submission data from the submissions view to Excel/CSV/PDF formats. If you want to download the files upload through the form submissions, you may click on Download All uploads button so that all the files uploaded to the form will be downloaded in a compressed file.

    Since the storage space needs to be cleared, it is required to delete the form submissions. Once you have the backup of the form submission data, you may delete the form submission data.

    Hope this information helps!