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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving email notifications

    Asked by buidyoursite on July 28, 2016 at 05:42 PM

    Hi, 

     

    I am having the same issue with this user. formID=40325346308954

     

    Original issue was resolved, but I'm getting the same error with this person. formID=40325346308954

     

    http://form.jotformpro.com/form/40325346308954

     

    Thank you!

     

    notifications email not receiving
  • Profile Image
    JotForm Support

    Answered by Kiran on July 28, 2016 at 05:47 PM

    I have removed the email address from the bounce list and you should be receiving emails without any issues from now. 

    You may also remove the email address from the bounce list by following the guide below: 

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Hope this information helps! Please get back to us if you need any further assistance. We will be happy to help. 

  • Profile Image

    Answered by buidyoursite on July 28, 2016 at 06:45 PM
    Hello,
    Thank you for contacting BuildYourSite.com!
    This is an automated reply confirming receipt of your contact request.
    Our customer service team will review your message and reply back as soon as possible.
    When replying, please make sure to not alter the email subject line so we can track your replies.
       Ticket ID: GNT-737-61016
       Subject: Re: Not receiving email notifications
       Department: Support
       Type: Issue
       Status: Open
       Priority: Normal
    Best Regards,
    BuildYourSite.com
    1-800-446-7846
    Help Desk: http://support.buildyoursite.com
    Message Summary:



    New response received






    A new response has been received:






    Answered by

    Kiran


    I have removed the email address from the bounce list and you should be receiving emails without any issues from now. 
    You may also remove the email address from the bounce list by following the guide below: 
    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
    Also, please check the following guide that can help you with troubleshooting email delivery issues.
    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 
    Hope this information helps! Please get back to us if you need any further assistance. We will be happy to help. 



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