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buidyoursiteAsked on July 28, 2016 at 5:42 PM
Hi,
I am having the same issue with this user. formID=40325346308954
Original issue was resolved, but I'm getting the same error with this person. formID=40325346308954
http://form.jotformpro.com/form/40325346308954
Thank you!
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Kiran Support Team LeadReplied on July 28, 2016 at 5:47 PM
I have removed the email address from the bounce list and you should be receiving emails without any issues from now.
You may also remove the email address from the bounce list by following the guide below:
https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
Also, please check the following guide that can help you with troubleshooting email delivery issues.
http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
Hope this information helps! Please get back to us if you need any further assistance. We will be happy to help.
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buidyoursiteReplied on July 28, 2016 at 6:45 PMHello,
Thank you for contacting BuildYourSite.com!
This is an automated reply confirming receipt of your contact request.
Our customer service team will review your message and reply back as soon as possible.
When replying, please make sure to not alter the email subject line so we can track your replies.
Ticket ID: GNT-737-61016
Subject: Re: Not receiving email notifications
Department: Support
Type: Issue
Status: Open
Priority: Normal
Best Regards,
BuildYourSite.com
1-800-446-7846
Help Desk: http://support.buildyoursite.com
Message Summary:
New response received
A new response has been received:
Answered by
Kiran
I have removed the email address from the bounce list and you should be receiving emails without any issues from now.
You may also remove the email address from the bounce list by following the guide below:
https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
Also, please check the following guide that can help you with troubleshooting email delivery issues.
http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
Hope this information helps! Please get back to us if you need any further assistance. We will be happy to help.
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