What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I issue refunds

    Asked by LoriUFA on July 28, 2016 at 11:15 PM
    how how do i
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    JotForm Support

    Answered by Charlie on July 29, 2016 at 01:45 AM

    I presume what you meant is how to issue refunds to your customers?

    Please note that JotForm does NOT process payments, we simply use 3rd party payment processors (ex. Paypal, Stripe, Authorize.net, etc...) and have them integrate using API. We simply pass the data to them and the transaction is processed or completed directly on their secured payment gateway.

    So if you are using Paypal payment integration in your forms, you will need to login to your Paypal account and issue refunds directly there. Same applies to other payment processors.

    I hope that helps.