What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Merchant country unsupported. What should I do?

    Asked by pippo12321 on July 29, 2016 at 04:10 AM

    Merchant country unsupported

    what should I do?



    This is a re-post of a comment on How to Obtain PayPal API Credentials

    merchant country country unsupported
  • Profile Image
    JotForm Support

    Answered by Chriistian on July 29, 2016 at 04:23 AM

    I see that you are using PayPal Pro for receiving payments. Unfortunately, Paypal Website Payments Pro will not work for countries other than the United Kingdom, United States, and Canada. You can check out this page from Paypal for more info: https://developer.paypal.com/docs/classic/howto_product_matrix/ 

    Since your Paypal account is based in Italy, your form will not be able to accept payments. We apologize for this inconvenience but there is nothing else we can do here. It is up to Paypal to add other countries to this service.

    A workaround I  could suggest would be to use another payment method for your form such as the basic Paypal tool or the Paypal Express integration. Here's a guide that can help you set it up: Configuring PayPal Express Integration.

    Regards.