- vladyyordanovAsked on July 29, 2016 at 04:30 AM
I have a problem with some of my received forms. I can not read them as well. There are strange symbols instead properly text on it.
Ysterday, I have received 40 forms as well. Afterwards I've received them with broken text. Today I'm receiving forms as well and I don't know where is the problem and why some of them are with strange symbols.
Please, could you help me?
I have attached a pic to show you the problem.
Many thanks in advance!
- BorisAnswered on July 29, 2016 at 04:51 AM
We are very sorry for the inconvenience, there was an issue yesterday that caused some of the submission data to get replaced by hash symbols, as you are seeing on your form's submissions page.
Our developers have since fixed the underlying cause, so it will not be happening again. I have now forwarded this thread as a bug report to our developers, to check what can be done about restoring your submissions.
I see that your form was set up with an email notification, so luckily there is a copy of your data in the email history. In the meantime until we hear back from our developers, you can access data from your previous submissions by looking at your form email history:
I hope it helps. We will be updating you through this support thread when there are news regarding restoration of your submissions. Thank you.
- vladyyordanovAnswered on July 29, 2016 at 06:47 AM
Thank you very much for the fast answer!!! My data is up to the mail.