What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form will not go to person who has submitted it.

    Asked by ChelleB on July 29, 2016 at 05:08 AM

    I have gone through all the questions in the forum, and everywhere JotForm gives the same response, despite people saying the same as what I'm going to say now.

    VERY Frustrating.

    I have sent the form "live"  11 times using all my various email addresses, have created an additional gmail address AND asked 2 of my friends to complete and submit the form.

    Please note I am NOT USING THE TEST BUTTON - I am using the live form on my site.

    The autoresponded is NOT going to them, but the Notification does come through to me.



    Page URL:

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    JotForm Founder

    Answered by aytekin on July 29, 2016 at 05:26 AM

    Changing the From address from registry@button-bunny.co.za to noreply@jotform.com fixes the problem:


    There seems to be a problem with this SMTP account. You might want to reset it. 

    You can change it here: