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    Why address details are not shown in submissions?

    Asked by johndg110 on July 29, 2016 at 06:21 AM

    The address field in my CRF form is compulsory and it is being filled in, however, when I get the email the field is empty.  In my submissions on line the filed does show as completed and the details are there, so why aren't they showing in the email?

    Page URL:

    Submissions shown not shown details
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    JotForm Support

    Answered by Nik_C on July 29, 2016 at 06:48 AM

    You don't see those values because of the wrong field name for Address. What I mean is that this is what you have currently for values for your Address in Email body for your Notifier:

    And you should have only name of that field which is:

    So your email body for Notifier should look like this:

    You can either change the current Notifier(if you did some changes in it) or just Recreate the Notifier and it should work normally.

    Hope it helps.

    Let us know if you have further questions.

    Thank you!

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    Answered by johndg110 on July 29, 2016 at 08:45 AM
    Thank you Nick.
    I’ve re-created the notifier and that works.
    In the notifier email, what do I put in the reply-to-email field?
    I don’t want any of the customer details or email addresses, it should be the person who completed the form, so do I need to add the person who completed the form's email address as an additional field in the form?
    I suppose the same would apply if I want to send a response notifier to the sender, as it will ask me which field to add.
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    JotForm Support

    Answered by Welvin on July 29, 2016 at 09:42 AM

    In the notification, the Reply-To Email should be the submitter's email address. You have to select the field in the dropdown.

    In the autoresponder email, the Reply-To Email should be your email address. 

    For more details, please check this guide: https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings

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    Answered by johndg110 on July 29, 2016 at 10:45 AM
    Thanks Welvin,
    Where does the form pick up the sender’s email address from?
    When I click on the dropdown list, all I get is the list of fields in my form. How can I ensure the person who sends the form is in the reply-to-Email box?
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    JotForm Support

    Answered by Welvin on July 29, 2016 at 11:16 AM

    I'll answer that question in a new thread. Please check it here: https://www.jotform.com/answers/893763

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    Answered by Natashawilliams on July 30, 2016 at 05:05 AM

    Thank you so much Welvin for providing nice support here to resolve this problem.