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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The submissions data: replaced by # char

    Asked by BLADEOFGRASS on July 29, 2016 at 09:13 AM

    This morning, while downloading records recorded in JotForm on July 28, we found several with spurious characters in several fields.

    Page URL:

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    JotForm Support

    Answered by beril on July 29, 2016 at 10:37 AM

    Apologies for the inconvenience. There was a problem which caused the replacement of some characters in your submission data to # char. This issue has now been fixed. You should receive new submissions without any issues. I have also forwarded this to our developers to have it checked and fixed. We will update you on this thread as soon as this has been fixed. By the meantime, you can check those submissions from your email history. Please check the guide below for more information:


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    Chief Technology Officer

    Answered by eee on August 02, 2016 at 08:18 AM


    Problem has been fixed,

    Kindest Regards,

    - Ertugrul.