What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We are not receiving form submissions.

    Asked by waxprowaxbar on July 29, 2016 at 11:06 AM

    We sent out forms to be filled but did not receive their submission and then had them fill it in office and when they submitted form still did not receive it.  Is there something wrong?  We were able to receive them before. 

    Page URL:
    http://www.waxprowaxbar.com/#!bar-rules/v63w7

    Submissions receiving office fill then and
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    JotForm Support

    Answered by david on July 29, 2016 at 11:32 AM

    I did not see a JotForm form in the page you referenced.  The last few submissions I see for your most recent form do look to have triggered their associated email notification:

    Check your spam/junkmail folder to ensure they are not being filtered there.  If they are not, le tus know which form you are having trouble with and we will be happy to have another look.