What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Bounce List

    Asked by CREHR on July 29, 2016 at 11:17 AM

    I have to remove certain users almost everyday from the bounce list, yet others in our company I never have to remove. It's not on our side. I've sent in several requests for help on this with NO RESOLUTION. This is very frustrating. 


    Users I have to remove on a regular basis.






    Users that don't have to be removed




    Heidi Olsen

    CR England


    801 977 5792

    Page URL:

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    JotForm Support

    Answered by Chriistian on July 29, 2016 at 11:37 AM

    I check the emails you provided and currently it is not on our bounce list. I checked your other thread regarding this similar issue and I noticed that one of the email that was added to the bounce list was due to banned IP.

    Whitelisting our IP address might solve the issue. Have you tried to whitelisting our mail servers IP addresses on your mail server? You can find the complete list here: Whitelisting JotMails IP Addresses. For more information, you can also check this article: How to Prevent Email Bouncing Related Issues.