What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account is disabled for an incorrect reason

    Asked by Stephanie Miller  on July 29, 2016 at 01:17 PM

    My account was disabled for "phishing," but I work for Miller Travel Company and the forms were all for Miller Travel Company and our website that is going live today. The website administrator tried to log on and it disabled our account, he was putting the forms on our website for us. I need to talk to someone ASAP about this. I am very unimpressed there is no contact number!!! What kind of company is this!? 

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    JotForm Support

    Answered by david on July 29, 2016 at 01:51 PM

    We do not allow for the collection of credit card details directly through the form.  Your "One Time Payment Authorization" form requested such details and resulted in our phishing detector suspending the account.  As per our terms of use:


    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    I removed the credit card fields from your form and activated your account.  Your forms should be usable once again.