What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Google Spreadsheet Integration is Broken

    Asked by cbcadvisors on July 29, 2016 at 01:32 PM

    Hi, I am working with a registration form here and have tried many different things to get the google spreadsheet integration to work. I have tried cloning a form, creating a new form, re-integrating with google spreadsheets etc. Here is my form I originally made. I never edited the spreadsheet that the form was integrated with. And even when I try to completely start over now, it won't work with my google account. What is wrong?

    The crazy thing is, it was working fine for months, until today, it broke and does not receive the data from the new form submissions. PLEASE HELP. 

    Here is the form url: https://form.jotform.com/61585612771157

    Here is the spreadsheet url: https://docs.google.com/spreadsheet/ccc?key=1sAiSEMPCTFdUykGU5poUHIWZRuLV6YuTbf0dUsTMbhk

    THIS IS A HIGH PRIORITY FOR ME, PLEASE RESPOND ASAP

    Page URL:
    https://form.jotform.com/61585612771157

    Screenshot
    Submissions registration form new form JotForm style
  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 29, 2016 at 02:27 PM

    Hello cbcadvisors,

    I'm sorry for the trouble caused to you.

    There seems to be a technical glitch which is causing this issue where new submissions are not being copied to integrated google spreadsheet. I am reporting it to our backend team. We will get back to you as soon as we have any update from them.

    Thank you!

  • Profile Image

    Answered by cbcadvisors on July 29, 2016 at 02:43 PM

    Thanks! I'll wait for your response.

  • Profile Image

    Answered by Johnschweighardt on July 29, 2016 at 02:57 PM

    Yep, been banging my head on my desk wondering what happened.  Glad others are seeing the same issue.

  • Profile Image
    JotForm Support

    Answered by NicholasWestley on July 30, 2016 at 10:52 AM

    Hi,

    Is this error still occuring?  I have cloned your form and populated a spreadsheet with no issue.  It might have been a delay waiting a free google worker if there was lots of backlog.

    Thanks a lot,

    Nicholas

  • Profile Image

    Answered by cbcadvisors on September 07, 2016 at 04:10 PM

    The error has happened again. Is this something that is going to keep happening? if so i need to change to a different form submission site.

  • Profile Image
    JotForm Support

    Answered by david on September 07, 2016 at 06:32 PM

    The integration should be working properly once again.  Any new submission will update the sheet with all current submissions.  All new submissions should be forwarded to the appropriate sheet immediately after receiving the submission.