What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I need a bounce list for our bounced emails!!!!!!

    Asked by mckbosart on July 29, 2016 at 01:39 PM

    Our email has been added to your bounce list again. Every time this happens we are loosing time and money. 

    Please respond at your earliest convenience!!!! 

  • Profile Image
    JotForm Support

    Answered by david on July 29, 2016 at 02:11 PM

    If your address is continually being placed on our bounce list, you may need to whitelist our IP's with your email provider to prevent further filtering of emails.   When emails are rejected, this is when addresses are placed on our bounce list to prevent further rejected emails:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses