How do I apply key to secure form

  • dgockel
    Asked on July 29, 2016 at 2:44 PM

    I have a form that is secure and was sent to my inbox. How do I apply the key to this form.

  • liyam
    Replied on July 29, 2016 at 3:16 PM

    Hello dgockel,

    Once you go to the submissions page, you shall be prompted to upload your key. After uploading, it should be able to let you view your submissions properly on your browser:

    How do I apply key to secure form Image 1 Screenshot 30

     

    Please take note that your form should have the Encrypt Form Data enabled and you have downloaded or you have a copy of the key associated to the encrypted form.

    How do I apply key to secure form Image 2 Screenshot 41

    If you have questions, please let us know.

     

  • dgockel
    Replied on August 6, 2016 at 9:48 PM

    So, what you are saying is that an encrypted form must be opened within JotForm? I was attempting to open the email on another computer without the program being open. If that is the case, why send encrypted form data to an email address if it cannot be opened?

  • Chriistian Jotform Support
    Replied on August 7, 2016 at 1:30 AM

    Hi,

    When your form is encrypted, your email notifications should arrive to your inbox as shown below.

    How do I apply key to secure form Image 1 Screenshot 20

    Once you click View Response, you will be asked for the key and you'll have a way to view the decrypted answers in the email.