What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Encrypted Form: Autoresponder not working

    Asked by dimath on July 29, 2016 at 05:24 PM



    I have created an autoresponder email, under my own email address, but it is not sending the automate answer to the user. 

    Please help. 

    Thank you. 

    Page URL:

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    JotForm Support

    Answered by Mike on July 29, 2016 at 06:43 PM

    Let me please inform you that we do not currently support Email Autoresponders on Encrypted Forms. There is no way to receive decrypted form data for the end form user.

    I have attached a ticket to this support thread to see if we can allow custom text email autoresponder without the form data at some point.

    If you need any further assistance, please let us know.

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    JotForm Support

    Answered by NeilVicente on August 31, 2016 at 08:52 AM

    Hi there,

    Autoresponders for encrypted forms should now be sent.

    However, please do note that field values cannot and will never be available in unencrypted format, simply because field values are encrypted before they are sent to our servers.

    Please let us know if you have any more questions.

    Kind regards,

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    Answered by wateramb on April 04, 2017 at 05:01 PM

    This still doesn't work for me. I have an encrypted form with an autoresponder with text only, no form data. Submitters are not getting an email.