Not getting any email confirmations

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    CharliMatz
    Asked on July 29, 2016 at 05:25 PM

    Since the last changes we are not getting any email notifications at all.  7 people have completed and nothing has come to us even though they get a thank you and a confirmation number.  I did several tests under my name and also nothing appears.

    Charli Matz

  • Profile Image
    BDAVID
    Answered on July 29, 2016 at 06:36 PM

    Have you checked the spam or junk folders for your email recipients? They are not in our bounce list

    Please try white-listing our domain names: 

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

    Let us know if you need more help.

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    sockittome
    Answered on July 29, 2016 at 07:00 PM

    These emails are NOT SENDING; whitelisting will do nothing. The failure is on your side, confirmed via Barracuda logs and email logs from within my account on jotform.

  • Profile Image
    BDAVID
    Answered on July 29, 2016 at 07:02 PM

    You have opened many thread for the same issue, please keep your replies on the following thread: https://www.jotform.com/answers/893994