What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not getting any email confirmations

    Asked by CharliMatz on July 29, 2016 at 05:25 PM

    Since the last changes we are not getting any email notifications at all.  7 people have completed and nothing has come to us even though they get a thank you and a confirmation number.  I did several tests under my name and also nothing appears.

    Charli Matz

    email Getting not getting email notifications name all and
  • Profile Image
    JotForm Support

    Answered by BDAVID on July 29, 2016 at 06:36 PM

    Have you checked the spam or junk folders for your email recipients? They are not in our bounce list

    Please try white-listing our domain names: 

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

    Let us know if you need more help.

  • Profile Image

    Answered by sockittome on July 29, 2016 at 07:00 PM

    These emails are NOT SENDING; whitelisting will do nothing. The failure is on your side, confirmed via Barracuda logs and email logs from within my account on jotform.

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    JotForm Support

    Answered by BDAVID on July 29, 2016 at 07:02 PM

    You have opened many thread for the same issue, please keep your replies on the following thread: https://www.jotform.com/answers/893994