What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Message form asking for email address

    Asked by Sunny on April 03, 2012 at 08:38 AM

    Hello, we are using JotForm on our Contact Page http://wearemotto.com/23748/-contact and when you get down the "Message" field and you begin typing a message, then go to Submit, it asks for an email address. The email address is already a required field at the top of the form so I'm not sure why this is happening. I've attached a screenshot for reference.

    Thank you!
    Sunny 

    Page URL:
    http://wearemotto.com/23748/-contact

    Screenshot
  • Profile Image
    JotForm Support

    Answered by idarktech on April 03, 2012 at 10:45 AM

    Hi Sunny,

    Your text area box works fine here. I couldn't reproduce the identified problem, can you please check it again? If the problem still persist, please try to recreate that field on JotForm Builder and see if that fixes the issue. Thanks.

    Just update us here if you need any further assistance. Thanks.

  • Profile Image

    Answered by gori-mathew on April 03, 2012 at 10:51 AM

    Hello;

    I have completed your form in website and submitted it without asking for email and even got to thank you page

    ..............................................................................................

    Thank You!
    We appreciate your interest in Motto. We will review your submission and get back to you right away.
    We look forward to the possibility of working with you!
    ----------------------------------------------
    Can you try to clearing cache in your browser and try submitting form again, also can try another browser to verify.
    Please let us know if this issue persists, Thanks for contacting Jotform!