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    Message form asking for email address

    Asked by Sunny on April 03, 2012 at 08:38 AM

    Hello, we are using JotForm on our Contact Page http://wearemotto.com/23748/-contact and when you get down the "Message" field and you begin typing a message, then go to Submit, it asks for an email address. The email address is already a required field at the top of the form so I'm not sure why this is happening. I've attached a screenshot for reference.

    Thank you!

    Page URL:

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    JotForm Support

    Answered by idarktech on April 03, 2012 at 10:45 AM

    Hi Sunny,

    Your text area box works fine here. I couldn't reproduce the identified problem, can you please check it again? If the problem still persist, please try to recreate that field on JotForm Builder and see if that fixes the issue. Thanks.

    Just update us here if you need any further assistance. Thanks.

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    Answered by gori-mathew on April 03, 2012 at 10:51 AM


    I have completed your form in website and submitted it without asking for email and even got to thank you page


    Thank You!
    We appreciate your interest in Motto. We will review your submission and get back to you right away.
    We look forward to the possibility of working with you!
    Can you try to clearing cache in your browser and try submitting form again, also can try another browser to verify.
    Please let us know if this issue persists, Thanks for contacting Jotform!