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  • Profile Image

    Image header in the email notification is different. How do I replace it with correct one?

    Asked by CharliMatz on July 30, 2016 at 07:06 PM

    The last test worked but the recipient still gets the wrong page header.

    This is not the one I have on our registration form.  Please look at the form and note the differences.

    The one on the form does not have "Statement from Committee".  This was the place holder I used at the very beginning while I was building the form.  Then I replaced it with the correct one.  How do we fix this?

    Thank you,

    Charli Matz

  • Profile Image
    JotForm Support

    Answered by Kiran on July 30, 2016 at 07:10 PM

    I have checked your email notification and it looks like the file used in the notification is not available.

    https://files.jotform.com/jufs/CharliMatz/form_files/Slide1.JPG

    So, it is not displaying in the email notification. Do you have a copy of the image so that you can upload the image and use it in the notification?

     

    Let us know if you need any further assistance in this regard. We will be happy to assist. 

  • Profile Image

    Answered by CharliMatz on July 30, 2016 at 07:42 PM

    That is why I did not understand why it was showing up on their confirmation copy.  I'll try again and see what happens.

    I see no reason for it to be on their confirmation.

    Thank you.

  • Profile Image
    JotForm Support

    Answered by Chriistian on July 31, 2016 at 04:37 AM

    Hi,

    As far as I understand, you want to replace the current email in the email notification with a new one. You can replace it with a valid image. Otherwise, please give us the image and we will try to help you.