What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Subscription cancelled and still charged!

    Asked by allthingsbeautiful on July 30, 2016 at 07:30 PM

    I downgraded 2 months ago and you have been charging me every since REFUND me now for 2 months.  

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    JotForm Support

    Answered by Chriistian on July 31, 2016 at 04:15 AM



    Your account is now back to free but I see in our emails that you just downgraded recently. To make sure you will not be charged again, please see How Can I Cancel My PayPal Subscription?


    I can't find a thread or email showing you downgraded two months ago. In order to give you a refund, can you please give us screenshot of the notification you received when you downgraded?



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    Answered by allthingsbeautiful on August 03, 2016 at 09:45 PM
    Hello, When I downgraded on June 20th I don't recall an email or
    screenshot transaction receipt. I must have done the transaction
    incorrectly. My understanding of the instructions to downgrade was to
    click on the free program. I recall the screen saying the change would
    take place after the 20th, which I thought was odd, but I didn't make a
    note of the date.
    I really did make the downgrade on 6/20, but I have no way of proving it.
  • Profile Image
    JotForm Support

    Answered by Chriistian on August 03, 2016 at 11:09 PM

    Apologies for the inconvenience. Unfortunately, we will need proof that you downgraded 2 months ago if we are to provide any refund. Based on our records, your account was downgraded to Free last July 31. After your account was downgraded on that date, no further charges were billed on your account.

    Perhaps you are referring to a different account. If you have another Jotform account, please give us the username of that account so we may check that as well. Thank you.