What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Lost the encryption keys for our account.

    Asked by risingstarsyouth on July 30, 2016 at 07:41 PM

    Lost the keys for our account. Can you remove the existing keys? Thanks

    This is a re-post of a comment on Encrypted Forms and How to Use Them

  • Profile Image
    JotForm Support

    Answered by Chriistian on July 31, 2016 at 04:25 AM


    I checked some of your forms and none of them have encryption keys. Can you please give us the like to the form with the lost encryption key?

    You can also generate a new encryption key for your form by following the steps below.



  • Profile Image

    Answered by wimmelchen on August 10, 2016 at 06:17 AM

    Where do my existing (public) encryption keys live please? There has to be a way to retrieve them? Please Please help!!!!

  • Profile Image
    JotForm Support

    Answered by beril on August 10, 2016 at 08:02 AM

    Unfortunately, there is no way to retrieve the lost encrypted key. The key is not stored in our servers. If you lost your key, I am sorry to say that it cannot be retrieved from Jotform again. To solve that issue, as my colleague was mentioned above, you can disable the encryption, you will be able to receive new submissions without encryption, however, the old encrypted files will remain encrypted. In addition to that, you can generate a new key by enabling encryption on your form again. If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.