Lost the encryption keys for our account.

  • Profile Image
    risingstarsyouth
    Asked on July 30, 2016 at 07:41 PM

    Lost the keys for our account. Can you remove the existing keys? Thanks



    This is a re-post of a comment on Encrypted Forms and How to Use Them

  • Profile Image
    Chriistian
    Answered on July 31, 2016 at 04:25 AM

    Hi,

    I checked some of your forms and none of them have encryption keys. Can you please give us the like to the form with the lost encryption key?

    You can also generate a new encryption key for your form by following the steps below.

     

    Regards.

  • Profile Image
    wimmelchen
    Answered on August 10, 2016 at 06:17 AM

    Where do my existing (public) encryption keys live please? There has to be a way to retrieve them? Please Please help!!!!

  • Profile Image
    beril
    Answered on August 10, 2016 at 08:02 AM

    Unfortunately, there is no way to retrieve the lost encrypted key. The key is not stored in our servers. If you lost your key, I am sorry to say that it cannot be retrieved from Jotform again. To solve that issue, as my colleague was mentioned above, you can disable the encryption, you will be able to receive new submissions without encryption, however, the old encrypted files will remain encrypted. In addition to that, you can generate a new key by enabling encryption on your form again. If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.