Autoresponder: Form field tags showing as is on test emails

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    Asked on July 30, 2016 at 10:47 PM

    Hello there,

    I want the people who register for our conference to have a customized email sent to them as confirmation. I tried to use the "Emails" Icon (The small envelope that can be found at the top of the silver menu bar; to the left of the "Thank You" Icon) but some of the language used in the edit section was confusing and when I sent myself a test email my message looked like this 

    Full Name {fullName1}
    Address {address6}
    E-mail {email7}
    Phone Number {phoneNumber8}
    First time to attend this conference? {firstTime9}
    I will attend: {iWill}
    T-Shirt size? {whatsYour}
    Registration Fee {registrationFee}

    I wanted to know what the "{" punctuation represent. I have also attached a screenshot of the area in which I was experiencing confusion. I was also curious to know if in any way, I could change the color or the "required field" asterisk, it is currently red and I would prefer more of a fuchsia color to match my form.

    Thank you for your time, I hope to speak with you soon.


    Asia J

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    Answered on July 31, 2016 at 05:27 AM

    Hello Asia, hope you're enjoying your weekend. The texts you see enclosed in curly braces {} are called Form Field tags. In layman's term, this acts like a placeholder that will receive the value of the actual field as submitted by your respondents (e.g. If I visited your form and entered my email as then {email7} will show up as on the notification email too)

    However, the reason why you're still seeing them as placeholders was because you're using the TEST EMAIL button on the EMAIL WIZARD. To see this work, you'd have to do an actual submission through your form

    Afterwards, you'll get a copy of it on your email with the placeholders gone :)

    I highly recommend you read this guide so you have an idea on how Autoresponders work [GUIDE: Creating-a-Form-Autoresponder

    Moving on to the color of the asterisks, yes, you can definitely change that. I checked your form and found out this is the color you're using - #e621b6

    To change it from red to #e621b6, just inject the following CSS Codes to your form:

    .form-required {

       color: #e621b6;


    Here's a complete guide on How-to-Inject-Custom-CSS-Codes 

    Hope these helped!

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    Answered on August 13, 2016 at 09:46 PM
    Thank you so very much, this was really helpful!
    I Also noticed that while viewing my profile, there were limits to
    Submissions, Upload space, Payment submissions and Form views. Why is this
    and what happens if or when we reach our limit?

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    Answered on August 13, 2016 at 10:09 PM

    Hello AsiaJ,

    Since the next question is no longer relevant to the issue at hand, I have moved it to a new thread. We'll respond to your question in a short while.