What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Buyer beware

    Asked by Brian on April 03, 2012 at 12:59 PM

    We purchased the full suite of software from Jotform and had it installed locally.  Over the course of more than a year we've never had the software work correctly.  Recently payment redirection began to fail, we asked them to fix it, which they went in and actually broke it further so that you couldn't even submit payments, then returned and said that our support agreement was expired and we needed to pay an additional $100.  We were willing to do this, but then were informed that they wouldn't be able to fix the problems they created for a 'long time' and to 'hire a PHP developer' to fix their faulty software that they installed.  

    I would not recomend relying on this service or their software for any serious business application.  We'll be sure to let everyone we know about this.

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    Answered by gori-mathew on April 03, 2012 at 04:02 PM

    Hi Brian;

    Firstly, let me say sorry for inconveniences caused on this occassion. On software issues kindly write to our support@interlogy.com and give full details of the problem/concerns, you will get supported.

    We are highly rated with our customers interms of service and would always wish to keep the spirit. We therefore request you to consider any discouragement on users who may have interest on our service and allow us handle your case now that it is now reported.

    Thanks for letting us know about this issue.