What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form views unexpectedly high.

    Asked by LikejeWijk on July 31, 2016 at 03:05 PM

    My form views growed from several hunderds to thousands views overnight. I even had to upgrade my acount from Bronze to Silver in order to not to get suspended. Can you please explain how this could happen?

    Regards,
    Julian

     

    high form views views bronze
  • Profile Image
    JotForm Support

    Answered by Boris on July 31, 2016 at 04:10 PM

    We have recalculated form views that your forms received, and even after what seemed to have been bots is removed from the total form view count, I see your remaining form views are still well over the 10.000 limit for the Bronze plan.

    I have logged into your account to check your form views, which you can also see yourself for each individual form by going to its Form Analytics:

    https://www.jotform.com/blog/150-Introducing-Form-Analytics

    Based on your Form Analytics, your last form named Presentatiemateriaal aanleveren received over 13 thousand views over the last 7 days alone:

    https://www.jotform.com/analytics/62031633122339

    It is likely that this form has been embedded on a page where you are receiving plenty of traffic. As this form doesn't have any submissions on it yet, and if you were not intending to collect information, you can disable the form so that it is not being loaded so many times by your visitors:

    https://www.jotform.com/help/180-How-to-Enable-Disable-a-Form

    Other than that, you may want to remove the form from any frequently accessed page on your website, and place it on a dedicated page which is only accessed by your customers who need to fill out this particular form.

    I hope this helps.

  • Profile Image

    Answered by LikejeWijk on July 31, 2016 at 06:08 PM

    Then we have found a big problem with the form view counter... The pop up page is where the jotform is located has opened only 99 times and not 13,324 times!

    The Jotform Form View Counter counts how many times the page has been showed not how many times the form is viewed. 

    This is the url : http://rvvh.nl/informatie/ 

     

    Regards,
    Julian

  • Profile Image
    JotForm Support

    Answered by Chriistian on July 31, 2016 at 09:53 PM

    Please note that the pop-up is still embedded and is part of the page, and so even if it is not opened yet, the pop-up with the embedded form will still be loaded by your browser. Because of this, loading the page will still count as a form view. You can find out more about the form views here: Form View Limits: What is it all about?

    One way to make sure that the form view will only be counted when the pop-up is opened, is to use a non-modal pop-up instead. With this method, you will only have a link on your page that when clicked, will open the form in a non-modal pop-up window. This means that even if your page is loaded, the form will not be loaded because it is not embedded in the page. The form will only be loaded once the non-modal pop-up page is opened though the link.

    You can use the code provided by jotform to use the non-modal popup.

    Hope this helps. Please let us know if you need further assistance.
    Regards.