What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Some data has had hashtags inserted

    Asked by GreyMatter on August 01, 2016 at 04:16 AM

    I have just downloaded submissions for July and some data appears to have been corrupted. People's names, email addresses and courses completed have had # inserted. The course name field is hidden and read only so this can't have been done by the people completing the form incorrectly. 

    These all seem to have happened on 28/7/2016. Others using the same IP address don't appear to have had a problem. 

     

    Can anyone explain what has happened?

    Submissions problem name hidden
  • Profile Image
    JotForm Support

    Answered by beril on August 01, 2016 at 07:05 AM

    Apologies for the inconvenience. There was a problem which caused the replacement of some characters in your submission data to # char. This issue has now been fixed. You should receive new submissions without any issues. I have also forwarded this to our developers to have it checked and fixed. We will update you on this thread as soon as this has been fixed. By the meantime, you can check those submissions from your email history. Please check the guide below for more information:

     https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

  • Profile Image

    Answered by GreyMatter on August 01, 2016 at 07:23 AM

    Thank you. I'll check the email history as you suggest. It seems slow to load at the moment so I'll try again later.

  • Profile Image
    Chief Technology Officer

    Answered by eee on August 02, 2016 at 07:17 AM

    Hey,

    Problem is fixed,

    Kindest Regards,

    - Ertugrul.