estaban llegando los formularios al email correctamente ahora ya no estan llegando

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    circuitoptorico
    Asked on August 01, 2016 at 11:33 AM

    Por favor Ayuda.

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    BJoanna
    Answered on August 01, 2016 at 01:28 PM

    I have checked and email address of your account is in the bounce list. Our system gave following result:

    jprctoprico@cendoj.ramajudicial.gov.co is IN the bounce list 

    Reason(s) : blocked : due to blacklist user

    I have now removed it from the bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guide How to setup email alerts to prevent email bouncing related issues.

    Please test your form and check if you are receiving submissions now. 

    Hope this will help. Let us know if you need further assistance.