What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    estaban llegando los formularios al email correctamente ahora ya no estan llegando

    Asked by circuitoptorico on August 01, 2016 at 11:33 AM

    Por favor Ayuda.

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    JotForm Support

    Answered by BJoanna on August 01, 2016 at 01:28 PM

    I have checked and email address of your account is in the bounce list. Our system gave following result:

    jprctoprico@cendoj.ramajudicial.gov.co is IN the bounce list 

    Reason(s) : blocked : due to blacklist user

    I have now removed it from the bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guide How to setup email alerts to prevent email bouncing related issues.

    Please test your form and check if you are receiving submissions now. 

    Hope this will help. Let us know if you need further assistance.